2-Year Comprehensive Coverage

Effective for two years from the original date of purchase, our 2-Year Comprehensive Warranty includes replacing or repairing any defective parts or labour.

Lifetime Coverage

Effective from the original date of purchase, our Lifetime Warranty includes repairing or replacing any defective parts, including:

  • Glass (thermal breakage only)
  • Combustion chamber
  • Burner tube assembly
  • Porcelain finishes

To activate and maintain your warranty, your fireplace must be installed by a qualified technician in accordance with the model’s installation manual, all local and national regulations, and as per the below conditions:

  • Sediment traps must be installed within six feet of the gas control valve.
  • The installer must ensure the appliance is firing as per the rating plate.
  • Any part that is found in our judgment to be defective shall be repaired, replaced or refunded at Town & Country’s option.
  • Porcelain is warranted for gloss retention. Some colours may darken over time.

We strive to deliver a high standard for fireplace care and warranty. However, our warranty is void in the event that any part of your fireplace shows evidence of misuse, abuse, incorrect installation, accident, or lack of maintenance.

Please note that we are not responsible for:

  • Surrounds, mantles and other finishes around the fireplace.
  • Installation, operational or environmental conditions beyond our control.
  • Any special, indirect or consequential damages in excess of the original purchase price.

Please note that, at our discretion, we may discharge all obligations by refunding the wholesale price of the defective part. This warranty may not be extended or modified by our dealers, representatives or other agents.

Warranty Terms - Print

Activate your warranty

Are you the proud new owner of a Town & Country luxury fireplace? Register your fireplace to activate your Limited Lifetime Warranty.