Warranty

Your Limited Lifetime Warranty

With high quality comes high standards for support. We've devised a warranty that covers everything you'll need for a lifetime of fires. Extended to the original purchaser of a Town & Country luxury fireplace from an authorized dealer, our warranty means you can sit fireside worry-free.

2-Year Comprehensive Coverage

Effective for two years from the original date of purchase, our 2-Year Comprehensive Warranty includes replacing or repairing any defective parts and labour.

Lifetime Coverage

Limited Lifetime Coverage is extended to the following components (parts only):

  • Glass (thermal breakage only)
  • Combustion chamber
  • Burner tube assembly
  • Porcelain finishes
Conditions
  • All installations must be performed by a qualified technician in accordance with applicable local and national requirements. 
  • Installations must be done in accordance with the appliance manual. 
  • Sediment traps must be installed within 6 feet of the gas control valve. 
  • It is the responsibility of the installer to ensure the appliance is firing as per the rating plate. 
  • Any part that is found in our judgment to be defective shall be repaired, replaced or refunded at Town & Country’s option. 
  • Porcelain is warranted for gloss retention. Certain colors may darken when heated and return to the original shade when cool. As a man-made finish, it is subject to minor imperfections. 
Exclusions
  • This warranty does not apply to any component that shows evidence of misuse, abuse, improper installation, accident or lack of maintenance. 
  • Town & Country is not responsible for mantels, surrounds or finishing material around the fireplace. 
  • Town & Country is not responsible for installation, operational or environmental conditions beyond our control. 
  • Town and Country shall in no event be liable for any special, indirect or consequential damages of any nature whatsoever which are in excess of the original purchase price of the product. 
  • Town & County may at its discretion discharge all obligations by refunding the wholesale price of the defective part. 
  • This warranty may not be extended or modified by our agents or representatives. 
Warranty Terms - Print

Town & Country Warranty – PDF

Activate your warranty

Are you the proud new owner of a Town & Country luxury fireplace? Register your fireplace to activate your Limited Lifetime Warranty.

Register your fireplace